Privacy Policy

HELIOELEC ENERGÍA ELÉCTRICA Y GAS S.L. hereby informs you of its privacy policy applied to personal data. In this way, all personal data that you have under your responsibility will be kept with the appropriate security measures and confidentiality.

This privacy policy is published in compliance with the principle of transparency set out in Articles 13 and 14 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data ,and repealing Directive 95/46/EC (hereinafter “GDPR”)

The use of the website does not imply that the user must provide any information regarding their identity. Therefore, the company cannot associate any information with a specific user. If personal data is provided, this data will be collected and used following the limitations and rights set out in the data protection la mentioned above.

Who is responsible for processing your data?

HELIOELEC ENERGÍA ELÉCTRICA S.L. Tax Id. Code (CIF): B-42555284, with address at C/ Las Palomas S/N, 03190, Pilar de la Horadada, Alicante (Spain).

How did we collect your data?

The personal data that we process on the website are those provided in the contact form or through the e-mails you send us.

For what purposes do we process your personal data?

At HELIOELEC ENERGÍA ELÉCTRICA S.L., we use your personal data only to respond to your requests.

What is the legitimate basis for the processing of your data?

The legitimate basis for the processing of your data is the response to queries raised through the website.

How long will we store your data?

The data will be stored as long as necessary to respond to queries, and 3 more months to avoid possible errors or misunderstandings.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation as to whether or not we are processing personal data concerning them. The data subjects have the right to access their personal data and to request the rectification of inaccurate data or, where appropriate, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected. The data subjects can do so by e-mail with a photocopy of their Identity Card (DNI) to

Under certain circumstances, data subjects may request limitation of the processing of their data, in which case the data will only be kept for the exercise or defence of claims.

Remember that you can file a complaint with the supervisory authority.